HOTELS
ROLE OF RB AND LIMITATION OF LIABILITY OF RB
RB Acts As A Facilitator And Merely Provides An Online Platform To The User To Select And Book A Particular Hotel. Hotels In This Context Includes All Categories Of Accommodations Such As Hotels, Home-stays, Bed And Breakfast Stays, Farm-houses, Camps, Resorts And Any Other Alternate Accommodations.
All The Information Pertaining To The Hotel Including The Category Of The Hotel, Images, Room Type, Amenities And Facilities Available At The Hotel Are As Per The Information Provided By The Hotel To RB. This Information Is For Reference Only. Any Discrepancy That May Exist Between The Website Pictures And Actual Settings Of The Hotel Shall Be Raised By The User With The Hotel Directly, And Shall Be Resolved Between The User And Hotel. RB Will Have No Responsibility In That Process Of Resolution, And Shall Not Take Any Liability For Such Discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The Hotel Booking Voucher Which RB Issues To A User Is Solely Based On The Information Provided Or Updated By The Hotel Regarding The Inventory Availability. In No Circumstances Can RB Be Held Liable For Failure On Part Of A Hotel To Accommodate The User With A Confirmed Booking, The Standard Of Service Or Any Insufficiency In The Services, Or Any Other Service Related Issues At The Hotel. The Liability Of RB In Case Of Denial Of Check-in By A Hotel For Any Reason What-so-ever Including Over-booking, System Or Technical Errors, Or Unavailability Of Rooms Etc., Will Be Limited To Either Providing A Similar Alternate Accommodation At The Discretion Of RB (subject To Availability At That Time), Or Refunding The Booking Amount (to The Extent Paid) To The User. Any Other Service Related Issues Should Be Directly Resolved By The User With The Hotel.
Hotels Reserves The Sole Right Of Admission And RB Has No Say Whatsoever In Admission Or Denial For Admission By The Hotel. Unmarried Or Unrelated Couples May Not Be Allowed To Check-in By Some Hotels As Per Their Policies. Similarly, Accommodation May Be Denied To Guests Posing As A Couple If Suitable Proof Of Identification Is Not Presented At The Time Check-in. Some Hotels May Also Not Allow Local Residents To Check-in As Guests. RB Will Not Be Responsible For Any Check-in Denied By The Hotel Due To The Aforesaid Reasons Or Any Other Reason Not Under The Control Of RB. No Refund Would Be Applicable In Case The Hotel Denies Check-in Under Such Circumstances.
RESPONSIBILITIES OF THE USER
The User Would Be Liable To Make Up For Any Damage(s) Caused By Any Act Of Him/ Her/ Or Their Accompanying Guests (willful/negligent) To The Property Of The Hotel In Any Manner Whatsoever. The Extent And The Amount Of The Damage So Caused Would Be Determined By The Concerned Hotel. RB Would Not, In Any Way, Intervene In The Same.
The Primary Guest Must Be At Least 18 Years Old To Be Able To Check Into The Hotel.
The User Has To Be In Possession Of A Valid Identity Proof And Address Proof, At The Time Of Check-in. The Hotel Shall Be Within Its Rights To Deny Check-in To A User If A Valid Identity Proof Is Not Presented At The Time Of Check-in.
Check-in Time, Check-out Time, And Any Changes In Those Timings, Will Be As Per Hotel Policy & Terms. Early Check-in Or Late Check-out Request Is Subject To Availability And The Hotel May Charge An Additional Fee For Providing Such Services.
ADDITIONAL CHARGES BY THE HOTEL
The Booking Amount Paid By The User Is Only For Stay At The Hotel. Some Bookings May Include Breakfast And/ Or Meals As Confirmed At The Time Of Booking. Any Other Services Utilized By The User At The Hotel, Including Laundry, Room Service, Internet, Telephone, Extra Food, Drinks, Beverages Etc. Shall Be Paid By The User Directly To The Hotel.
Hotels May Charge A Mandatory Meal Surcharge On Festive Periods Like Christmas, New Year’s Eve Or Other Festivals As Decided By The Hotel. All Additional Charges (including Mandatory Meal Surcharges) Need To Be Cleared Directly At The Hotel. RB Will Have No Control Over Waiving The Same.
BUS
ROLE OF RB
RB Only Provides A Technology Platform That Connects Intending Travelers With Bus Operators. It Doesn’t Operate Any Bus Or Offer The Service Of Transportation To The User. RB Also Doesn’t Act As An Agent Of Any Bus Operator In The Process Of Providing The Above-mentioned Technology Platform Services.
The Bus Ticket Booking Voucher Which RB Issues To A User Is Solely Based On The Information Provided Or Updated By The Bus Operator Regarding The Seat Availability.
The Amenities, Services, Routes, Fares, Schedule, Bus Type, Seat Availability And Any Other Details Pertaining To The Bus Service Are Provided By The Respective Bus Operator And RB Has No Control Over Such Information Provided By The Bus Operator.
LIMITATION OF LIABILITY OF RB
In Its Role As A Technology Platform To Facilitate Transactions Between The Bus Operators And The Users, RB Shall Not Be Responsible For The Operations Of The Bus Operator Including, But Not Limited To The Following:
- Timely Departure Or Arrival Of The Bus
- The Conduct Of Bus Operator’s Employees, Representatives Or Agents
- The Condition Of The Bus, Seats Etc. Not Being Up To The Customer’s Expectation Or As Per The Description provided By The Bus Operator
- Cancellation Of The Trip Due To Any Reasons
- Loss Or Damage Of The Baggage Of The Customer
- The Bus Operator Changing A Customer’s Seat For Any Reason Whatsoever
- Bus Operator Informing A Wrong Boarding Point For The Issuance Of The Booking Confirmation Voucher, Or changing Such Boarding
- Point Eventually With Or Without Any Notification To RB Or The User
- Bus Operator Using A Separate Pick-up Vehicle To Transport The User From The Designated Boarding Point to The Actual Place Of Departure Of The Bus
RESPONSIBILITIES OF THE USERS
Users Are Advised To Call The Bus Operator To Find Out The Exact Boarding Point, Or Any Information Which They May Need For The Purpose Of Boarding Or Travel In That Trip.
At The Time Of Boarding The Bus, Users Shall Furnish A Copy Of The Ticket, And Any Valid Identity Proof Like Aadhar Card, Passport, PAN Card Or Voter Identification Card Or Any Other Identity Proof Issued By A Government Authority.
Users Are Required To Reach The Boarding Place At Least 30 Minutes Before The Scheduled Departure Time.
All Tickets Issued Shall Be Non-transferable.
User Needs To Compulsorily Obtain A Bus Ticket At The Regular Fare In Case A Child Above The Age Of 5 Years Is Accompanied By Them, Unless Otherwise A Particular Bus Operator Specifies Otherwise In Their Terms And Conditions.
CANCELLATION OF TICKET
Cancellation Of Tickets Can Be Done Either Through The User’s Login In The RB’s Website Or Mobile Application, Or By Calling On The Customer Care Number;
Any Cancellation Is Subject To Such Cancellation Charges As Mentioned On The Ticket.
CABS
DEFINITIONS
“Cab” As May Be Used In This Document Includes All Categories Of Transport Vehicles Like Sedans, Hatchbacks, Sport Utility Vehicles, Multi Utility Vehicles, And Any Other Vehicle Meant For Transporting Passengers.
“Cab Operator” Means All The Cab Operators Providing Their Vehicles Along With Their Drivers;
TYPES OF CAB BOOKINGS FACILITATED BY RB
RB Provides Following Types Of Options To Its User(s):
- Outstation Cab: This Enables User(s) To Book Vehicles Operated By Cab Operators Having All India Tourist Permit (AITP) Vehicles And Operating Between Two Separate Cities. On The Basis Of The demand/requirement Of The User, RB As A Facilitator Connects The User With The Concerned Cab Operator
- Car Rental (intra-city And Intercity): This Enables User To Book Vehicles Operated By Cab Operators Having AITP License On Hire/rental Basis. This Service Shall Be Provided For Both Intercity And Intra-city On exclusive Basis By Booking The Entire Vehicle Of The Cab/taxi Operators
- Airport Drop: This Shall Exclusively Cater To The Needs Of User Intending To Travel From And To The Airport. The Service Provided Is Intra-city In Nature And Shall Not Facilitate The User To Book Intercity Airport Drops
ROLE OF RB AND LIMITATION OF LIABILITY
RB Does Not Operate Cab Services On Its Own. In Order To Provide A Comprehensive Choice Of Cab Services, Cab Types And Prices To User, It Has Tied Up With Many Cab Operators.
RB Acts Only Acts A Facilitator Between The Cab Operator And User. The Transaction Is Always Between The Cab Operator And The User.
It Is The Sole Responsibility Of The Cab Operator To Ensure It Has All The Requisite Licenses, Approvals, Insurance And Permits From Appropriate Authorities Required To Undertake The Travel Booked. RB Gives No Warranty Or Assurance In Regard To Requisite Licenses, Approvals, Insurance And Permits Which The Cab Operator Is Supposed To Obtain From Appropriate Authorities.
RB Shall Not Be Responsible In Any Manner Whatsoever For Any Claims With Respect To The Trip Including Without Limitation, Claims Pertaining To Timeliness, Safety, Continuity, Uninterrupted Travel, Quality, Conditions Of Vehicle Or Driving Skill, The Cab Not Departing Or Reaching On Time, Behavior Of The Cab Driver, Interiors Of The Cab, Cancellation Of The Trip By The Cab Operator Due To Any Reason Whatsoever, The Baggage Of The User Getting Lost, Stolen Or Damaged, The Cab Operator Providing A Different Type Of Cab To The User, The User Waiting At The Wrong Boarding Point, The User Being Dropped To Nearest Location By The Driver Of The Cab Due To Any Unavoidable Circumstances, Or Any Act Or Omission Of Cab Operator Causing Accident, Loss Of Life To The User.
RB Will Not Be Liable To User Or To Any Other Person For Any Direct, Indirect, Incidental, Punitive Or Consequential Loss, Damage, Cost Or Expense Of Any Kind Whatsoever And Howsoever Caused From Out Of The Information Derived By User Through Usage Of Website, In So Far As Such Information Is Provided By The Cab Operator.
In Case Of Break Down Or Accident Of Cab Where Cab Operator Has Been Unable To Make Alternative Arrangement, RB Shall Provide Proportionate Refund To User For Uncovered Distance. Any Claims, Liabilities Or Legal Costs Arising Out Of Such Event Shall Be Borne By The Cab Operator.
RESPONSIBILITIES OF THE USERS
The User Must Carry A Valid Photo-id Proof During The Trip And Present The Same To The Cab Operator Or Driver Of The Cab Before Boarding The Cab. In The Event Of A Mismatch In The Identity Of The User Or Traveler, The Cab Operator Or The Driver Of The Cab May, At Their Discretion, Deny Boarding To Such User.
Cab Operator Is Obligated To Commence The Trip As Soon As The User Boards The Cab. User Shall Report To RB In Case The Driver Denies To Commence The Trip For Any Reason Whatsoever.
User Shall Board The Cab On Or Within Such Time As Informed At The Time Of Booking Or Provided In The Booking Voucher. In Case The User Fails To Board The Cab Within The Given Timeline, Cab Operator Will Have The Liberty To Cancel The Booking Without Informing The User.
User Will Not Have Any Right, Title Or Interest In The Cab Provided For The Given Trip.
Once A Trip Is Booked By User, Changes In Departure Time, Boarding Or Dropping Points Are Not Permitted.
Any Failure By User To Board The Vehicle Within The Given Timelines At The Boarding Point Or Trip Commencement Point, Shall Result In Forfeiture Of The Total Booking Amount Paid By The User Without Any Refund Rights.
User Shall Stop And Take Breaks At Specified Places Only. User Shall Avoid Taking Additional Breaks Except In Case Of Emergency.
User Shall Be Responsible And Liable For Their Own Safety And Security Of Luggage. RB Shall Not Be Responsible For Any Loss To User Or Their Luggage In Any Event.
In The Event Of Any Dissatisfaction With Any Of The Services Provided By Cab Operator Or RB, The Matter Must Be Reported Directly To Cab Operator Or RB, In Order That Appropriate Action May Be Taken To Remedy The Problem.
The Booking Made By The User Should Be Strictly For Tourism Purposes Only.
The Trip Should Be Undertaken In The User’s Personal Capacity And Shall Not Be Used For Profit Making In Any Commercial Context.
DO’s AND DON’Ts FOR THE USER
THE USER SHALL:
- Arrive On Time At The Appointed Pick Up Point As Mutually Agreed With Cab Operator
- Maintain And Ensure Good And Humble Conduct With Cab Operator During The Trip And On Failure To Do so, Cab Operator May Require Such User To Disembark The Cab
- Prior To Commencement Of Trip, Check And Agree With Cab Operator On Dimension/weight Of The luggage That Can Be Accommodated In The Boot Space Of The Cab
- Check The Starting Time And The Reading On The Odometer At The Start Of The Trip. Disputes Regarding the Same Will Not Be Acceptable After Completion Of Journey
THE USER SHALL NOT:
- Ask Cab Operator To Violate Any Traffic Rules, Or The City Police Or Government Rules Or Other Applicable laws For Any Reason Whatsoever
- Force Cab Operator To Overload The Boot Space Of The Vehicle With The User’s Luggage
- Use Services Offered Under This Head For Any Purpose Which Is Unlawful Or Illegal Under The Applicable laws
- Insist On Disembarking At Any Place Expect The Point Of Drop As Provided By The User At The Time Of booking
- Board The Cab If He/ She Is Intoxicated Or Under Influence Of Any Drug Or Similar Abusive Substances
ACTIVITIES AND OTHER SERVICES
DEFINITIONS
‘Activity’ Includes Day Tours & Sightseeing, Adventure Sports, Buffets & Dining Or Any Other Service/product Booked On The Website.
The Provider Of The Activity Will Be Referred As ‘Activity Provider’, Who Shall Be Solely Responsible For Provision Of The Products/ Services Booked By The User.
ROLE OF RB AND LIMITATION OF LIABILITY
RB’s Role Is Limited To Facilitating The Procurement Of An Activity Service By The User From The Activity Provider. The Transaction Or The Service Fulfilment Relation Is Always Between The User And The Activity Provider.
RB Shall Not Provide Pick Up And Drop Facility For Any Activity Unless Otherwise Explicitly Mentioned In The Confirmation Of The Reservation.
RB Shall Not Be Liable Or Responsible For:
- Any Damage Or Loss, Injury, Accident, Death, Breakdown, Irregularity, Delay/change In Schedule, cancellation Without Cause, Inaccurate Information, Deficiency Of Service/product, Or Cancellation Due To conditions Not Under The Control Of Activity Provider
- The Health, Safety And Well-being Of The User In The Course Of Availing The Activity Or Thereafter
- Any Incidental Or Ancillary Services Which Is Directly Purchased By The User From The Activity Provider
- Any Incorrect Information Provided By The Activity Provider
The Maximum Liability Of RB Will Be Limited To Refund Of Booking Amount Which Was Received By RB For Reservation Of The Activity.
RESPONSIBILITIES OF THE USERS
The User Agrees To Comply With The Terms And Conditions Of Activity Provider In Addition To RB’s User Agreement And Terms Of Service.
The User Will Be Required To Present The Booking / Confirmation Voucher Issued By RB In Order To Avail The Activity.
The User Shall Further Be In Possession Of Valid Documents Viz. Identity Proof, Address Proof, Passport In Case Of Activity Booked Outside India Or Any Other Document As Specified By The Activity Provider In Order To Utilize The Activity Booked.
The User May Be Required To Sign A Waiver/consent Form, Safety Procedure Form, Medical Declaration Or Other Document Before Availing The Activity Where Mandated By The Activity Provider.
The User Shall Reach Out To Activity Provider Directly For Any Concerns Subsequent To The Confirmation Of Reservation.
The User Should Ensure That He Qualifies All The Eligibility Criteria For Availing The Activity Including But Not Limited To Age Limit, Weight Limit, Medical Conditions Etc. User Understands That In Case He Is Found Unfit Or Illegible For The Activity, Activity Provider May Or May Not Allow The User To Avail The Said Activity.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
Reservations Will Be Subject To Cancellation And Refund Policies Of The Activity Provider Which May Vary From Time To Time.
RB May Charge Applicable Taxes Or Service Charge, Convenience Fees Etc. Wherever Applicable.
SPECIAL OFFERS AND COUPONS
The Following Terms Will Additionally Apply To Any Coupon Provided By RB:
- RB Responsibility Is Limited To Sharing The Coupon With The User Subject To Receipt Of Payment From The User
- The Redemption Of Coupon Is User’s Responsibility, And Providing The Service Will Be The Activity Provider’s responsibility
- The Expiry Date Of The Coupon Shall Be Mentioned On The Coupon And The User Will Not Be Able The Use the coupon Subsequent To The Date Of Expiry
- The Coupon Is Not Redeemable For Cash
- The Coupon Once Purchased Cannot Be Refunded Or Cancelled
VISA SERVICES
ROLE OF RB AND LIMITATION OF LIABILITY
RB Solely Acts As A Facilitator For Visa Processing And Is Not Responsible For Grant Or Rejection Of User(s) Visa In Any Manner Whatsoever. Issuance Of Visa Is A Sole Decision Of Concerned Embassy.
Services Offered By RB Should Not Be Considered Or Construed As Visa Advisory Or Consultancy In Any Manner As It Acts On The Instruction Of The User.. User Understands That He Is Solely Liable To Understand The Requirement Of Visa To Undertake His Travel Booked For The Desired Destination Country/Countries And Then Instruct RB Accordingly To Initiate The Visa Application Process.
RB Role Is Limited To Informing The User About The Documentary Requirements For Applying For A Visa Of A Specific Country Or Jurisdiction, Collecting Those Documents As Provided By The User, And Submitting Those Documents To The Respective Embassy Or High Commission. Such Requirements For Making A Visa Application (including, But Not Limited To, Documentation, Fees And Time Frames) Are Provided By RB On The Basis Of The Information Provided By The Respective Embassy Or High-commission. RB Cannot And Will Not Advise On The Merit, Completeness, Or The Suitability Of The Documents, Or The Likelihood Of Approval Or Rejection Of The Visa Being Applied For.
RB May Also Inform The Average Time Taken For The Processing Of A Visa Application By The Respective Embassy Or High Commission. However It Is User’s Responsibility To Approach RB For Application Of Visa In A Time Bound Manner So As To Secure Visa Prior To The Date Of Departure.
Each Country Has Varying Requirements For Passport And Visa. For Instance, Certain Nations Require A Minimum Number Of Blank Pages In Succession Or Certain Minimum Balance Period Of Validity Of The Passport. These Requirements Are Established By Those Respective Countries And Are Subject To Change Without Notice. While RB Will Make Best Efforts To Ensure That Its User(s) Are Given, Correct And Updated Information, There May Be Instances Where The Requisite Information Is Not Made Available To RB, As A Result Of Which RB May Not Be Able To Provide The Same To Its Customers. In Such Cases, RB Will Not Be Held Responsible For Any Inaccuracy In Such Information.
The Approval Or Rejection Of Visa Is At The Sole Discretion Of The Respective Embassy Or The High Commission To Which The Visa Application Is Submitted. RB Has No Role In Either Assessing Or Processing The Visa Application. Such Approval Or Rejection Depends On A Lot Of Factors, Such As The Information Provided By User, Current Or Previous Nationality Or Place Of Application Of Visa, Residence, Gender, Age, Profession, Recent Travel And Religion.
On The User’s Behalf, The Concerned Consulate, Embassy Or High Commission, May Call The User For A Face To Face Interview, At Its Sole Discretion. RB Shall Have No Role To Play In This Process. RB Will However Inform The User About The Date, Time And Any Other Requirements As Communicated By The Concerned Embassy Or High Commission For The Interview.
RB May Also Appoint Third Party Vendors For The Visa Application Process For Different Countries. Such Third-party Vendors Will Be Responsible For Applying For The Visa Of Customers For The Respective Countries They Have Been Appointed For.
For Visa Applications Where Submission Of Passports Is Required, RB Shall Take All Necessary Steps To Ensure That The Passport Is Safely Delivered To The User. However, RB Shall Not Be Held Liable If The Passport Is Lost In Transit Or Misplaced By The Logistics Service Provider.
The Countries For Which The Visa Application Services Are Being Offered Is Mentioned In The Visa Section Of The Desktop Site And The Mobile App. The List Of Countries Is Subject To Change At The Discretion Of RB.
RB Shall Not Be Held Liable For The Acts And Omissions Of Any Consulate, Embassy And Authorities In Delaying Or Not Issuing The Visa For Any Reason Whatsoever. RB Also Cannot Be Held Liable For Any Incidental Cost/expenses In Connection Thereto Incurred By The User. In Certain Instances, Even When A Visa Is Issued, The User May Be Denied Entry As It Is The Local Immigration Authorities Which Have A Final Say On Entry Decision.
In Addition To Visa Certain Countries May Require Additional Conditions To Be Fulfilled. For Example An “OK TO BOARD” Approval May Be Required For User(s) Travelling To Dubai. User Understands That It Is The Complete Discretion Of The Concerned Airline/ Department To Grant Or Reject “ok To Board” And RB Has No Role To Play In This Regard. RB Merely Acts As A Facilitator Between The User And The Concerned Department/ Airlines For Application Of OK TO BOARD. User(s) Are Required To Provide Valid Communication Details (mobile Number/ Email Id) At The Time Of Applying For The Visa / OK TO BOARD Services, As These Will Be The Only Point Of Contact For Timely Update On The Status Of User Visa / OK TO BOARD Application By RB.
RESPONSIBILITIES OF THE USERS
By Engaging RB To Facilitate The Process Of Visa Application, User Authorizes RB To File Necessary Visa Application Along With Visa Fees, Embassy Charges On His/ Her Behalf To Concerned Embassy.
The User Undertakes To Provide The Documents Required For The Processing Of The Visa, Promptly To RB. The User Further Undertakes That The Documents Submitted Are Genuine And Further The Information Provided By The Customer Is True And Correct. RB Shall Bear No Responsibility To Verify The Genuineness Of The Documents Or The Information Provided.
User(s) Are Also Required To Provide To RB All Necessary And Correct Information, To Allow RB To Submit Application For Visa Processing. Such Information May Include, But Is Not Limited To, The User Name, Address, Contact Details, Holiday Destination, And Any Other Information Which RB Considers Necessary For The Purpose Of Processing The User’s Visa Application.
Once RB Returns Passport And Documents Of A User To Him/her, It Is Their Responsibility To Check That All Requisite Visas Have Been Obtained And Details Mentioned Therein Are Correct And Matches To Their Travel Itinerary. User Shall Also Check His/her Personal Details Mentioned On The Visa Issued.
In Case Of Rejection, If User Wishes To Reapply/appeal Against Rejection Of The Visa, RB Shall Do The Same Strictly Pursuant To The Instructions Of The User. The Reapplying/appeal Shall Be A Fresh Transaction And The User Will Be Liable To Pay The Applicable Fee For Such Reapplying/appeal Process Along with Service Fee To RB. Unless Otherwise Applied By The User, RB Will Not Initiate Reapplication Of Any Visa Application.
In Certain Cases, The Third-party Vendor Appointed By RB May Refuse To Submit The User’s Visa Application Basis The Credentials Of A User, Which May Be Decided On The Basis Of The Documents Submitted By The User. This Will Be Done Only In Cases Where The Vendor Is Of The Opinion That There Exists A Substantial Risk Of The Visa Being Rejected. In Such Cases, If Certain Additional Documents Are Required, The Same Will Be Informed To The User, And The Application Would Be Submitted Only If The Such Additional Documents Are Submitted And Are Found To Be In Order. However, If The Application Is Not Submitted By The Vendor, The Visa Fee Shall Be Refunded But The Service Fee Of RB Shall Remain Nonrefundable.
PAYMENTS AND OTHER CHARGES
RB Will Charge The User A Service Fee Towards The Cost Of Providing The Services Of Submitting The Application On The User’s Behalf To Concerned Embassy. This Service Fee Is In Addition To The Visa Fees, Embassy Charges And Other Similar Fees By Whatever Name Called Or As Prescribed By The Respective Embassy. User Shall Pay The Service Fee To RB At The Time Of Engaging RB To Provide The Visa Related Services. RB Will Not Be Liable To Refund The Service Fees For Any Reason What-so-ever, Even If The User Ultimately Decides Not To Submit The Visa Application, Or If The Visa Application Gets Rejected.
In Addition To The Aforesaid Service Fees, Any Charges For Logistics, I.e. Pick Up Of Documents, Collection Of Passports, Courier Charges Etc. Or Any Other Cost Incurred By RB Beyond Its Regular Scope Of Work Shall Be Separately Payable To RB By The User.
Embassy Fees, Taxes, Other Charges Which Are Not There Under The Control Of RB Are Subject To Changes Made By Embassies Or Government Authorities Without Prior Notice To RB, And RB Cannot Be Held Liable For This. Such Fees, Taxes And Other Charges Are Not Refundable After The Visa Application Is Submitted To The Respective Embassy. The Aforesaid Is As Per The Guidelines Of The Respective Embassy, And RB Has No Control Over The Same.
OUTBOUND AND DOMESTIC TOURS
DEFINITIONS
“Independent Contractors” Means Hotelier Or Hotel Owner, Owner Of Any Airlines Or Shipping Company Or Railway Ferryboat Owner, Coach Owner, Or Any Other Person Or Organization Which Has Been Selected To Render Services To The User.
“Outbound Tour” Means A Tour Operated By RB Outside Of India And Includes, But Is Not Limited To, Brochure Tours, Special Tours, Packages, Cruise, Sightseeing, Carnival, Cosmos, Star Cruise Etc.
“Tour Cost” Means Total Booking Cost Of All The Services Booked By The User For His Outbound Tour.
“Booking Fees” Means A Non-refundable Fee Or Token Money Deposited At The Time Of Booking By The User.
“Brochure” Means Catalogue, Leaflet, E-mail Or Any Other Document Containing The Details About The Itinerary And Activities On An Outbound Tour.
“Infant” Means A Person Below The Age Of 2 Years And Child Means A Person Above The Age Of 2 Years And Below The Age Of 12 Years.
ROLE OF RB AND LIMITATION OF LIABILITY
RB Does Not Control Or Operate Any Airline, Shipping Company, Coach, Hotel, Transport Vehicles, Restaurant, Kitchen Caravan Or Any Other Facility Or Service Mentioned In The Brochure.
RB Shall Not Be Responsible For Any Delay, Improper Service, And Standard Of Service Provided By Any Service Provider Or Any Independent Contractor, Or For Any Injury, Death, Loss Or Damage Which Is Caused By The Act Or Default Of Any Hotel, Airlines, Shipping Companies, Cruise, Coach Owners, Tour Operators Who Are RB’s Independent Contractors.
RB Shall Not Be Responsible For Any Act Or Actions Of Co-travelers, Co-passengers Which May Result In Injury, Damage To The Life Or Limb Or Property Of The User, Or Which May Lead To Interference In Enjoying Or Availing The Services Provided On The Outbound Tour.
RB Being Merely A Facilitator, Shall Not Be Liable For The Following:
- Personal Injury, Sickness, Accident, Death, Loss, Delay, Discomfort, Increased Expenses, Incidental, consequential Loss And/or Damage Or Any Kind Of Theft Howsoever Caused To The User Or Any Person travelling With Them
- Any Act, Omission, Default Of Any Travel Agent Or Third Party Or Any Other Person Or By Any Servant Or agent Employed By Them Who May Be Engaged Or Concerned In The Provision Of Accommodation, refreshment, Carriage Facility Or Service For The User Or For Any Person Traveling With Him /her
- The Temporary Or Permanent Loss Of, Or Damage To, Baggage Or Personal Belongings Howsoever Caused including Willful Negligence On The Part Of Any Person.
- Any Delay Made In Delivery Of The Service By The Concerned Service Providers
- Failure On The Part Of Airline To Accommodate Passengers Despite Having Confirmed Tickets For Any reason whatsoever Including Overbooking, Change Of Route Etc. Or Failure On Part Of Hotel To Allow check-in Despite Confirmed Booking For Whatever Reason
- Any Claims Of Any Dispute With The Tour Manager
- Any Claim Arising Due To Delay At The Airport And If The User Has To Wait At The Airport Or At The Hotel for Check-in Due To Any Technical Snag Or Any Other Reason Not Attributable To RB, RB Shall Not Be liable For Making Any Arrangements, Including But Not Limited To Food Or Any Hotel Arrangement In case Of Such Delays
- Any Damages Caused To The User Due To Reasons Beyond The Control Of RB
In No Event Shall The Entire Liability Of RB For Any Claims Directly And Indirectly Arising Out Of The Tour Exceed The Total Booking Amount Paid By The User.
There Can Be Exceptional Circumstances Where The Service Operators Like The Airlines, Hotels, The Respective Transportation Providers Or Concerns May Be Unable To Honor The Confirmed Bookings Due To Various Reasons Like Climatic Conditions, Labor Unrest, Insolvency, Business Exigencies, Government Decisions, Operational And Technical Issues, Route And Flight Cancellations Etc. If RB Is Informed In Advance Of Such Situations Where Dishonor Of Bookings May Happen, It Will Make Its Best Efforts To Provide Similar Alternative To Its User Or Refund The Booking Amount After Reasonable Service Charges, If Supported And Refunded By That Respective Service Operators. The User Agrees That RB Being An Agent For Facilitating The Booking Services Shall Not Be Responsible For Any Such Circumstances And The Customers Have To Contact That Service Provider Directly For Any Further Resolutions And Refunds. The Maximum Liability Of RB In Such Events Will Be To Refund The Booking Amount Subject To Receipt From The Service Providers.
BROCHURE
All Information Given In The Brochure Is Based On The Information Available At The Time Of Publication. RB Reserves The Right To Change Any Information Contained In The Brochure Before Or After Booking The Outbound Tour Due To Any Event(s) Beyond The Control Of RB.
In Case RB Becomes Aware Of Any Change Before The Departure For An Outbound Tour, RB Will Take All Reasonable Steps To Notify The User Before The Departure For That Outbound Tour. In The Event Of RB Becoming Aware Of The Changes Post The Departure For The Outbound Tour, The RB Tour Manager Or Local Representative Will Inform The User About The Change.
The Prices Quoted In The Brochure Will Be Calculated At The Rate Prevailing At The Time Of Printing Of The Brochure. RB Reserves The Right To Amend The Prices Published In The Brochure In Case Of Currency Fluctuations, Changes In The Various Gross Rates Of Exchange, And/ Or Fuel Costs, Special/ High Season Charge Levied By The Suppliers, Hike In The Airline/ Rail Charges Before The Date Of Departure And To Surcharge Accordingly. All Such Increases In Price Must Be Paid For In Full Before The Departure By The User.
Apart From The Instant Terms Of Service And The User Agreement, Some Specific Terms And Conditions Are Mentioned Against The Respective Outbound Tour In The Website As Well As Email Communication And Confirmed Booking Vouchers. Those Terms And Conditions Also Form Part Of The RB User Agreement & Terms Of Service And Are To Be Read In Consonance With Each Other.
No Claim Of The User Against Any Change In The Brochure Regarding The Outbound Tour Shall Be Entertained If Such Changes Are Due To Reasons Beyond The Control Of RB.
MEALS AND SPECIAL REQUESTS
The Menus Are Pre-set For Meals On The Outbound Tour. The Nature Of Meals Is Clearly Indicated In The Brochure. RB Would Not Entertain A Request For A Special Meal Nor Guarantees A Special Diet To The User Except To The Extent Mentioned In The Brochure.
RB Reserves The Right To Change The Menu If Circumstances Necessitate Such A Change. In The Event That The User Is Not Able To Avail The Meals In The Menu For Any Reason, No Claim Can Be Made For The Unutilized Meal Against RB.
User Acknowledges That Hotels Worldwide Serve Breakfast At Different (local) Time Or Time As Specified In The Confirmed Booking Voucher. User Understands That Hotels Do Not Pack Or Room Deliver Breakfast. The Meal Has To Be Consumed When Served. If The User Misses Breakfast Due To Any Reason, No Claim For The Same Shall Be Entertained.
RB May, In Its Sole Discretion, Entertain The Requests For Special Meals, Room Allocations Subject To Such Requests Being Honored By Respective Service Providers. RB Would Take All The Necessary Steps To Ensure That These Special Requests Are Honored. However, In The Event That Such Special Requests Are Not Honored, RB Would Not Be Liable For Any Claim In This Regard By The User. Extra Cost, If Any, For Special Meals Or Any Such Special Requests Have To Be Borne By The User.
User Shall Bear The Additional Charges Of Any Special Meal If Purchased By Him/ Her And Shall Not Be Entitled To Recover The Same From RB.
If The User Fails To Avail The Meal Due To The Fault Of RB, Then RB’s Liability Is Limited To Proportionate Amount That The User Had Paid RB For The Meal While Booking The Outbound Tour.
HOTELS IN THE OUTBOUND TOUR
RB Takes All Reasonable Steps At The Time Of Selecting The Hotels That Form A Part Of The Outbound Tour. The Selection Is Based On An Internal Assessment Of The Respective Hotels And Such Hotels Selected Are Usually The Best In The Respectivecategories. RB Endeavors To Provide Details Of The Hotel To The User In Advance Vide Proposed Itinerary. However, RB Reserves The Right To Change Hotels Before Booking, Subject To Availability Or Any Other Reason Beyond Its Control.
Once The User Opts For A Certain Category Or Star Rating Of A Hotel, Later No Claim Or Dispute With Regard To The Star Category Or Type Of The Hotel Shall Be Entertained By RB.
RB Would Not Be Held Liable Or To Make Good Any Inconvenience Or Discomfort Caused To The User Due To But Not Limited To The Insufficient Services Provided At The Hotel. RB Acts As A Facilitator Between The User And The Hotel, And Would Under No Circumstances Be Held Responsible For Inadequate Services Provided By The Hotel.
The User Would Be Liable To Make Good Any Damage(s) Caused By Any Act Of Him/her Or Their Accompanying Guests To The Property Of The Hotel In Any Manner Whatsoever. The Extent And The Amount Of The Damage So Caused Would Be Determined By The Concerned Hotel. RB Would Not, In Any Way, Intervene In The Same.
No Request For The Change Of Hotel Shall Be Entertained After The Booking Is Confirmed. If User Upgrades The Hotel Or Changes The Hotel On His Own, He/she Agrees To Bear The Charges Incurred For Change In The Hotel And Shall Not Be Entitled To Claim It From RB.
User Shall Be Responsible For His/ Her Baggage And Valuables. RB Shall Not Be Liable For Any Loss Of Baggage Or Theft Of User’s Articles During Their Stay In The Hotels Or Any Time During The Tour.
ITINERARY
RB Will Provide A Proposed Itinerary To The User Before The Booking. Such Proposed Itinerary Shall Be Subject To Changes. The Confirmed Booking Details And Hotel Vouchers Sent To The User Before Departure And After Payment Of Entire Booking Amount Shall Be Final.
The Outbound Tour Price Is Subject To Increase Without Any Prior Notice If This Rate Substantially Changes Prior To Departure, Then The User Would Be Required To Pay Such Incremental Tour Cost Before The Departure.
The Days And Nights Of The Itinerary Are Decided As Per The Availability Of Hotels And Airlines. No Claims Regarding Full Utilization Of Last Day Or Inclusion In The Tour Shall Be Valid.
RB Takes All Reasonable Steps At The Time Of Finalizing The Itinerary For The User To Ensure That The Itinerary Is As Per The Convenience And Comfort Of The User. However, In The Event Of A Change In The Itinerary, RB Would Inform The User Accordingly Before The Departure Of The User On The Outbound Tour.
Further, In The Event Of Any Change Beyond The Control Of RB In The Itinerary Of The User Post Departure For Outbound Tour, RB Shall Inform The User Accordingly As And When Such A Change Occurs. RB Shall Not Be Held Responsible In Any Manner Whatsoever For Any Loss That A User Might Suffer Consequent To Such A Change.
RB Reserves The Right To Claim Any Additional Expenses On Account Of Delays Or Changes In The Itinerary, Caused By Any Reason Whatsoever.
RB Reserves The Right To Amend, Alter, Vary Or Withdraw Any Particular Departure, Excursion Or Substitute A Hotel Of Similar Category, Or Any Other Aspect Of The Itinerary, If Deemed Advisable Or Necessary.
In The Event That The User Misses Out On Any Activity On The Outbound Tour Due To Delay On His Part, RB Would Not Be Held Liable To Refund The Money Paid For The Same.
RB Will Not Entertain Any Change In The Itinerary At The Request Of The User After Booking, As Such Change Might Disarray The Entire Tour. However, RB May, In Its Sole Discretion And Subject To Availability, Provide Changes In The Itinerary Made At The Request Of The User. User Agrees To Pay Additional Cost Incurred Due To Such Change/cancellation.
COACH AND SITTING
On The Outbound Tours, Coaches Are Used For Transfer Purposes Including Local Sightseeing. There Are No Seat Numbers Allocated And The Users Shall Follow Instructions Of The Tour Manager In This Regard.
In Case The User Is Carrying Any Valuable Personal Belongings, It Is Advisable Not To Leave Them Behind At The Time Of Disembarking Or Leaving The Coach. RB Will Not Be Held Responsible Or Liable In Case Of Loss Of Such Items From The Coach. All Baggage And Personal Effects Are At All Times And In All Circumstances The Responsibility Of The User.
Any Damage Caused To The Coach During Travel As A Consequence Of The Actions Of The User Shall Be Payable By The User And RB Would In No Manner Whatsoever Be Liable For The Same.
The Drivers Of The Coaches Are Bound By Specific Rules Like Maximum Driving Hours Within A Day/ During A Week, Rest Period Per Day/ Week Etc. Users Will Have To Strictly Adhere To The Prescribed Timetable For The Day So That The Driver Can Complete The Travel. In The Event That Any Of The Sightseeing Schedules Is Missed Due To Delays Caused By The User, The Cost Of Same Will Not Be Refunded To The User Under Any Circumstances.
In The Event Of Breakdown Of Any Coach Or Any Vehicle Arranged For Transportation, RB Will Provide An Alternative Within Reasonable Time. RB Shall Not Be Liable For Any Delays Occurred Due To Such Breakdown Or Traffic Jam Or For Any Reasons Causing Delay In The Provision Of Alternative Coach Or Vehicle.
TIPPING
Tipping Is Customary (unless Otherwise Stated In The Brochure) In All Parts Of The World For Services Rendered (e.g. Porters, Coach Drivers, Guides Etc.). This Is However Solely At The Discretion Of The User.
Tipping In Europe Is Something That Is Expected Of Anyone Providing You A Service, For Example, Local Guides, Waiters, Tour Manager, Porter Etc. However, It Is Mandatory To Tip The Coach Driver A Nominal Amount Of 2 Euros For Europe And UK And 2 Dollars For USA Per Person Per Day For The Duration Of The Tour.
ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
If A Child Below 12 Years Of Age Is Booked On The Outbound Tour Without Paying For A Separate Bed, Then No Separate Bed Will Be Provided In The Hotel.
BOOKINGS THROUGH THIRD PARTY/ TRAVEL AGENTS
In Case Where A Travel Agent Through Whom The Users Have Booked The Outbound Tour, Signs The Booking Form For And On Behalf Of The User, It Shall Be Deemed And Construed That The Users Have Duly Authorized The Said Travel Agent To Sign On Their Behalf. The Signing Of The Booking Form By The Travel Agent Would Be Binding On The User.
If The User Books With A Travel Agent, The Contract Is With The User’s Travel Agent And RB Is A Supplier To The User’s Travel Agent.
Correct Information Of The Contact Details Of The User Shall Be Provided At The Time Of Booking. RB Takes No Responsibility For Any Claims Arising Out Of Non-receipt Of Information If The Specified Contact Number Is Not Reachable Or Does Not Belong To The User.
RB Takes No Liability For Any Promises Made To The User By Any Other Travel Agent Authorized By The User To Make Bookings. All Products And Services Are Provided As Per RB Broachers Or Any Other Document Provided To The User At The Time Of Booking The Tour.
In Case Of Bookings Through Other Travel Agents, Refunds (if Any) Will Be Made To The Travel Agent Authorized By The User To Make Bookings.
FORFEITURE OF DEPOSITS
RB May Require The User To Pay Non-refundable Interest-free Booking Fee At The Time Of Booking The Tour.
In The Event That The User Cancels The Booking Or Fails To Adhere To The Tour Payment Schedule As Informed In The Documentation Check List Or In The Event That The Visa Of The Destination Country Is Not Granted Or The User Is Unable To Travel On The Tour Booked Due To Any Personal Reason, Including Medical Ground Or Sickness, Cancellation Charges Will Apply As Communicated To The User By RB.
User Acknowledges That Booking Of Air Tickets, Hotels For A Tour Is Done Parallel To Visa Processing To Ensure The Availability As Per The Proposed Itinerary. In The Event Of Any Denial Or Rejection Of Visa, RB Shall Be Entitled To Recover Any Cost Incurred In Making Such Bookings By Way Of Deducting Cancellation Charges As Specified Hereinabove. User Acknowledges That Such Charges Are Just And Fair And Are Deducted Towards Expenses That RB Incurs Towards Making Bookings At The Request Of The User And Consequent Cancellation Or Non-travel By The User.
CANCELLATION DUE TO VISA REJECTION
All The Users Traveling On An Outbound Tour Must Be In Possession Of A Valid Visa (including Transit Visa) To Enter All The Countries In Which The Users Intends To Visit Or Pass Through As A Part Of The Outbound Tour.
User(s) Whose Visas Are Not Granted By The Concerned Consulates, Must Intimate RB Immediately About Such Rejection. RB Will Deduct Applicable Cancellation Charges In Addition To Any Additional Visa Expenses Incurred And Refund Balance Amount If Any.
In Case Of Rejection, If User Wishes To Reapply/appeal Against Rejection Of The Visa, RB Shall Do The Same Strictly Pursuant To The Instructions Of The User. The Reapplying/appeal Shall Be A Fresh Transaction And The User Will Be Liable To Pay The Applicable Fee For Such Reapplying/appeal Process Along With Service Fee To RB. Unless Otherwise Applied By The User, RB Will Not Initiate Reapplication Of Any Visa Application.
CANCELLATION CHARGES
If The Outbound Tour Is Cancelled For Any Reason What-so-ever, Including Cases Of Visa Rejection Or Voluntary Cancellation By The User The Cancellation Charges As Mentioned In The Brochure Or The Itinerary Will Apply. In The Absence Of Any Such Information, The Following Cancellation Charges Will Apply:
Time Period In Which The Cancellation Is Made Charges
| 45 Days Or More, Prior To Departure | Booking Fees |
| Between 44 And 31 Days Of Departure | 25% Of Tour Cost |
| Between 30 And 15 Days Of Departure | 50% Of Tour Cost |
| Between 14 And 8 Days Of Departure | 75% Of Tour Cost |
| Within 7days Prior To Date Of Departure, Or No-show For Any Reason What-so-ever | 100% Of Tour Cost |
PAYMENT OF THE TOUR COST
Payment Shall Be Made As Per The Payment Schedule Provided On The Brochure, Email Or Any Other Documented Information As Informed At The Time Of Booking.
Payment Can Be Made Either Online Or By Way Of DD/cheque As Specified To The User.
Payment Can Be Made Either In INR Or Any Other Foreign Exchange/currency (as RB Depends On Various Out Bound Service Providers/ Independent Contractors For The Purpose Of Planning The OBT) As Specified In The Brochure Or Any Other Documented Information Provided At The Time Of Booking.
If Any Cheque Towards The Payment Is Dishonored, RB, Without Notice To The User, Shall Be Entitled To Cancel The Entire Booking Without Any Liability And Take Recourse To Appropriate Legal Remedy.
Final Documents Will Be Shared With The User Only After The Balance Payment Is Made To RB By The User. PAN Card Copy Will Be Required When Payments Amounting To Rs.25,000/- Or Above Are Made By Cash.
For Purpose Of Computing The Cost Of Tour Or Refund, The Foreign Exchange Components Of The Outbound Tour Will Be Calculated At The Prevailing Day’s Rate Of Exchange. And Any Increase Or Decrease In The Rate Of Exchange May Cause The Cost Of Tour/ Refund Amount To Change And The User Shall Be Bound To Bear Any Such Changes.
RB Is Not Obligated In Any Circumstance To Provide Break–up Of The Invoice For Each Of The Service Included In The Package.
REFUNDS
RB Is Only A Facilitator And Any Refund For Any Service(s) Which Are Not Delivered By The Service Provider /Independent Contractors Or For Any Reason For Which The User Is Entitled For A Refund Is Subject To RB Receiving The Amount From The Said Service Provider. User Acknowledges That RB Shall Not Be Held Liable For Any Delay In Refund Or Non-refund Of The Amount From The Respective Service Provider Or Independent Contractors Of RB. In Such Events The User Shall Directly Approach The Service Provider For Any Claims.
In Case The User Makes Any Changes In Their Accommodation While On The Outbound Tour, RB Shall Not Refund Or Pay Compensation In Any Manner Whatsoever. The User Would Also Be Liable To Pay Any Additional Sum That Is Required To Be Paid Consequent To The Aforesaid Changes Made In The Accommodation.
In The Event Of Any Delay In The Refund Beyond The Period Specified Herein, The Entire Liability Of RB Shall Be Refund Of The Said Amount With Interest Calculated At The Applicable Bank Rate Till The Date The Refund Is Made.
AMENDMENTS
In The Event Of RB Amends Or Alters Any Tour Or Holiday After Such A Tour Or Holiday Has Been Booked, The User Shall Have The Option To Continue With The Tour Or Holiday As Amended/ Altered, Or To Accept Any Alternative Tour Or Holiday Which RB May Offer.
In Either Of These Cases Above, The User Shall Not Be Entitled To Nor RB Be Liable To The User For Any Damage, Additional Expenses Or Consequential Loss Suffered By The User. RB’s Liability In Such Cases Shall Be Only To Refund The Amount Of The Cost Of The Said Tour To The User (after Deducting The Actual Expenses Incurred By RB For The Booking Like Visa, Insurance Premium, And Other Charges As Applicable From Case To Case, Without Any Interest On The Same.
PROMOTION & DISCOUNTS
RB May, From Time To Time, Launch Some Promotions And Discount Offers On The Tour Package Internally Or Externally Through Advertisements And Some Users In The Group Tour Might Receive Additional Benefits Due To Entitlement To Such Promotion And Discounts. No Claims From Users In The Group For Such Privileges Shall Lie If They Are Not Entitled For The Discounts Or Eligible Under The Promotion.
In Case Of Publication Of Any Travel Scheme Offering Any Discount Or Benefit By RB, RB Shall Have The Sole Right To Withdraw Such A Scheme Or Discount At Any Time.
MISCELLANEOUS
RB Reserves The Right To Withdraw Tour Membership Of Any User Whose Behavior Is Deemed Likely To Affect The Smooth Operation Of The Outbound Tour Or Adversely Affect The Enjoyment Or Safety Of Other Passengers. RB Shall Not Be Liable For Any Damages Due To Such Withdrawal.
It Is A Mandatory Condition Of Booking That The User Purchases A Holiday Insurance.
A Transfer From One Tour To Another Prior To The Departure Of The Originally Booked Tour Will Be Treated As A Cancellation Of The Original Tour And Would Attract The Cancellation Charges As Stated Hereunder And A Fresh Booking Would Have To Be Made At The Prevalent Rates.